Front Office Manager

The Residence Maldives Dhigurah
  • Apply by: 30 Jun 2019
  • Other

    POSTED 1 year ago

    • Employment Type: Full Time
    • Education: Diploma
    • Experience: 1 - 3 Years
    • Salary: Negotiable
    • Vacancies: 1
    • Apply by: 30 Jun 2019

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    Job Description

    Main Responsibilities

    • Managing and training the concierge, night auditor and team of receptionists
    • Ensuring the front desk provides a professional and friendly service for customers
    • Dealing with customers, including handling complaints when they come to the desk
    • Troubleshooting emergencies
    • Scheduling your staff rota
    • Liaising with other departments

     

    Essential Skills

    • Good telephone skills, particularly if you also look after telesales
    • Diplomacy and communication skills to handle any complaints and emergencies in a level-headed manner
    • The ability to multitask and manage your time
    • No fear of decision-making

     

    Requirements

    • Proven working experience as a Front Office Manager
    • Demonstrate career experience in customer service management
    • 2 years of Front Office management experience in a Resort or Hotel
    • Remote island experience will be highly regarded
    • Additional languages prefered

     

    Remuneration package with benefits

    • Competitive salary and service charge
    • Regular in-house training
    • Air-conditional rooms, Duty meals
    • 30 days vacation, Air ticket to home
    • R&R, Medical facility, Health insurance
    • Recreation facilities, Free Wi-Fi

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